Refund Policy
This Refund Policy explains when and how Curbswap issues refunds for subscriptions, extra moves, and the SwapBox™. It is part of our Terms of Service. Nothing in this policy limits any rights you have under applicable law.
1. Subscriptions
Plans (Basic $49/month for 4 moves, Standard $79/month for 8 moves, Premium $149/month for 16 moves) are billed monthly and renew automatically until canceled.
You can cancel at any time in the app. Cancellation takes effect at the end of your current billing period: you keep your remaining moves until then and you will not be billed again.
We do not refund partial months or unused moves, and unused moves do not roll over, except where required by law or where Curbswap failed to deliver the service. For example, if moves become unavailable in your area after you were billed, contact us and we may issue a prorated refund at our discretion.
2. Plan Moves
You can change or cancel a scheduled move up to 4 hours before its scheduled time. A canceled move is returned to your plan’s allotment for the current billing period.
If Curbswap misses or cannot complete a scheduled move (for example, no driver is available), the move is credited back to your allotment.
If you believe a missed or incomplete move on our side led to a street-sweeping ticket, contact support with the citation and we will review it and work to make it right. This is not a guarantee against citations; see our Terms of Service.
3. Extra Moves ($10)
An extra move bought after you have used your plan’s allotment is refunded in full to your original payment method if you cancel it at least 4 hours before its scheduled time, or if Curbswap does not complete it. Extra moves do not roll over.
4. SwapBox™
SwapBox™ orders: an order (including one placed on our website) is fully refundable if canceled before it ships. Contact us to cancel. After delivery, the 30-day return policy applies.
30-day returns: after delivery, you may return your SwapBox™ within 30 days for a full refund if it is in working condition and includes all its parts and keys. Unpair the SwapBox™ from your account in the app before returning it. We will send you return instructions.
Defects: if your SwapBox™ is defective within 12 months of delivery, we will repair or replace it. If we cannot repair or replace it, we will refund your purchase price.
5. How Refunds Are Paid
Approved refunds go back to your original payment method. They typically appear within 5–10 business days, depending on your bank or card issuer.
6. How to Request a Refund
Message us through in-app support chat, use the contact form at curbswap.app/support, or email support@curbswap.co. Please include the email address on your account or order, and details such as the move date or order.
7. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will revise the “Effective” date above and notify you of material changes through the app, website, or email.